SmartBrief Originals Insights, analysis and best practices.

Last week's poll question: Do you believe storytelling is an important skill when it comes to making a sale?

Best self

Your best self is when you’re living in alignment with your servant purpose and with your values and behaviors. You serve others nimbly, willingly and kindly, all the time.

Jay Clayton

Yellen plays the age card, Clayton re-defines efficiency, some hedge funds jobs dodge AI, and whodunit at the Philly Fed?

Tech Showcase roundup: June

Resources for coding, Chemistry top product spotlight

Ethereum inventor Vitalik Buterin

Bank bailouts in Italy, future bank bailouts in the US, Ethereum delirium amid bouncy house slip-and-slides, and the religion of CrossFit

Pure Batch baked goods on display at the Summer Fancy Food Show

Tales from the world of fancy food

What’s trending? From Pell Grants to states' ESSA plans, don’t miss these most-read stories.

Leaders make risk safe, as paradoxical as that might sound. They turn experiments into learning opportunities.


There are 7 types of bad decisions, each of which can cause distinct problems.


We often get into action to satisfy our need for closure, not because we have the right action to pursue.


What banks can learn from Ryanair, the value of analyst research, precious metals and what light-touch regulaiton looks like.

Lidl’s US debut, Amazon’s big purchase and the future of Whole Foods

Stories about Amazon’s plan to acquire Whole Foods dominated the top 10 this week -- see what else caught readers’ attention.

As more and more consumer activity moves to social media, it’s clear that social media IDs should be linked to the CRM for a truly complete customer view.

The Do’s & Don’ts of loyalty marketing

Loyalty marketing needs in-depth read-outs, consistent and meticulous attention to the small minutiae of customer interactions across complicated channels.