2/20/2002

Kmart posted the largest increase in customer satisfaction during the holidays, according to the American Customer Satisfaction Index released yesterday. "It's clear Kmart is getting better," a researcher says. "While people didn't flock to their stores [during the holidays] the people who did shop there came out more satisfied." Rivals Wal-Mart Stores and Target regularly score higher than Kmart on the index.

Full Story:
The Detroit News

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