2/19/2004

Although New York City school officials say the new, restructured special education system is working well, many parents, psychologists and others complain of lost student records, untrained staff and unanswered phone calls. Some worry that the problems resulting from last summer's overhaul, which consolidated 37 district offices into 10 regional ones, are leaving the needs of the system's most fragile children unmet.

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NYTimes.com

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