8/26/2005

In efforts to cater to the needs and wishes of the world's top dignitaries, luxury hotels in the Washington, D.C., area need to take hospitality to an extreme level. In addition to catering to the five-star tastes of such guests, hotels need to use diplomacy in handling large groups of people of different nationalities, ethnicities and backgrounds, and at the Four Seasons Hotel, staff are even given protocol training sessions on how to pronounce names and recognize faces.

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