Maintaining a positive customer-employee relationship is a key aspect of good customer service. Companies need to make sure they are checking in with customers and providing excellent service through regular face-to-face and phone contacts.
Waitrose, which sells fresh and natural foods, launched a taxi service to its stores for customers in one London neighborhood while the nearest location is under construction. Whole Foods opened in London last week, creating additional competition for Waitrose.
Giant Food Stores in Pennsylvania has launched an "Easy Shop System," which allows shoppers to scan items using a hand-held device as they cruise the store aisles and then bag their purchases directly in their carts.