After more than 10 years of decline, the tide seems to be turning for travel agents. Travelers frustrated with trying to book airfare, hotels, rental cars and other products online are turning to agents who offer personalized assistance, expertise and leverage. "We can counsel a client about the type of trip they want and answer any questions or provide a more personalized service," said Peggy Assel, of Comfort Tours and Travel in Kansas City, Mo.

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