Several airlines are allowing travelers to use their frequent flier miles as currency in auctions. Delta Air Lines, for example, recently auctioned off a trip to India that includes the opportunity to build Habitat for Humanity homes. "We're finding alternative ways for customers to use frequent flier miles rather than just buying airline tickets," said Jeff Robertson, managing director of the SkyMiles program.
Airlines hope new software upgrades will help them avoid stranding travelers this holiday season. At American Airlines, new technology displays information in ways aimed at preventing service disruptions, and top managers will receive text messages automatically when operational problems occur.
Dulles International Airport Vice President and Manager Christopher Browne recently answered questions from readers. Brown said the airport plans to open a new underground people-mover system in the third or fourth quarter of 2009.