The Air Transport Association responded to a report issued by a consumer group critical of the airlines on customer service and delays, calling the group's claims baseless and not constructive. ATA went on to say that carriers are aware of the serious problems created by flight delays and noted that improving the country's outdated air traffic control system will address the core issue of delays. "Steps have been taken at the individual carrier level as well as in concert with other stakeholders in the airport and government communities to address these challenges," the ATA said.

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