In a recent column, Ellen Creager of the Detroit Free Press criticized Avis for making it difficult for customers to find the total price of a vehicle rental online. "If you're going to say avoid companies that don't present rates immediately, you're going to have (to) avoid all the companies," said John Barrows, an Avis spokesman, "because they all present rates that way. We're right there with everyone else."

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Detroit Free Press

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