When a competitor cuts prices, it is tempting to follow suit to preserve customers. However, customers also reward value, service and a company's responsiveness. Writing thank-you notes to customers, for example, builds loyalty.
More restaurateurs are embracing the trend of sharing nutrition information with customers before city or state regulations mandate the move. Many owners see disclosure as a way to boost goodwill with customers.
Wait staff, pet groomers, beauticians and other workers who rely on tips are feeling the pinch as customers pull back on spending. One expert estimates that Americans tip $30 billion annually, but says the number goes down during tough economic times.
The Radisson brand will increase from about 200 properties to 300 in the Americas, and the company plans to expand the luxury brand Regent in Asia, said Paul Kirwin, Carlson Hotels' president of operations in the Americas.