Great leaders, like great baseball umpires, have to make quick decisions with everybody watching and at least half of the crowd sure to holler about the call. Umpire Randy Marsh, a veteran of five World Series, says good on-the-spot decisions are actually the product of continual preparation. "You can't stop learning about your job," he says. "Stay on top of it from day to day and be aware of new things coming along."

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