12/24/2008

A European Court of Justice ruling urges airlines to compensate passengers when technical or mechanical problems result in canceled flights. The EU Passenger Bill of Rights requires carriers to compensate travelers when they cancel flights or bump passengers for reasons other than "exceptional circumstances." "It is now going to be difficult for airlines to keep hiding behind 'exceptional circumstances,'" said Hendrik Noorderhaven, CEO of EUclaim, a firm that files compensation claims with airlines.

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