3/24/2009

Columnist Scott Laird, a former travel agent, offers 10 suggestions for travelers about how to make the most of their agent and offers background on the industry and how it has evolved. For example, Laird advises travelers to ask about service fees up front. He also says to trust what the agent says. "Travel agents aren't perfect, but they do make a living off being an expert in their field," Laird writes.

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