Marilyn Carlson Nelson is the chairwoman and former chief executive of Carlson and was named by Forbes magazine as one of "The World's 100 Most Powerful Women." In this article, she talks with BizTimes Milwaukee executive editor Steve Jagler about her book "How We Lead Matters: Reflections on a Life of Leadership," the creativity and compassion of employees who responded to the crisis on Sept. 11, 2001, and the need for leaders to show confidence during a recession.

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