Columnist Arnie Weissmann discusses the results of a Zogby International survey that rates customer service at more than 100 companies. Twenty-three of the companies are travel-related, such as travel agencies, hotels and airlines. "The results are interesting in part because it seems that some companies, consciously or not, focus either on providing good customer service or avoiding bad customer service, but many can't seem to do both at the same time," Weissmann writes.

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