6/25/2009

Delta brought back its Red Coat agents at New York's JFK airport last year and is planning to have hundreds helping customers in airlines across the U.S. by the end of the summer. While many airlines are reducing services, the move is a visible sign of Delta's efforts. "We, along with most of the industry, have been driving technology, and we still continue to do that," says Gil West, Delta's senior vice president for airport customer service.

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