Frito-Lay has installed an ErgoLane from Pan-Oston at its research center, where a simulation supermarket is used to study consumer behavior. The ErgoLane is said to use less space and take less time than traditional checkout lanes.
European retailer Tesco will install mini self-checkout lanes at more than half of its front-end lanes at one of its Metro store locations. The deal with FastLane Mini units maker NCR to add 11 new checkout positions represents the biggest single-store self-checkout installation in the U.K.
Revenue at the self-checkout kiosks doubled from 2003 to 2004 to about $161 billion, according to retail research firm IHL Consulting Group. IT experts predict that self-checkout sales will reach $454 billion in 2008.
Most grocery stores, warehouse stores and other retailers appear to be increasing their adoption of self-checkout systems, and a consulting firm says it's seeing a "60% to 70% growth in the number of lanes installed." So far men appear more willing to embrace the change, while women and older people still gravitate toward traditional checkout lanes.
New York is behind the curve in self-checkout technology, because it makes sense only in large stores, which are the exception rather than the rule in the city. One retail consulting group estimates that 95% of American supermarkets will have self-checkout to some degree by 2006, noting that the technology will give them a competitive advantage as they face pressure from Wal-Mart.