7/2/2009

J.D. Power & Associates released its annual airline customer satisfaction survey on Tuesday, and despite fewer baggage delays and more on-time arrivals, passengers overall said they were less satisfied this year with air travel than they were last year. "About 29% of overall satisfaction is related to the cost and the pricing," according to a J.D. Power official, who called 2008 "the year of the fees" in the airline industry.

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