10/14/2009

Hotels typically offer any number of compensations for disgruntled guests, but refunding their money isn't always one of them. Hampton Inn hotels, however, has had a refund policy in effect since its opening 20 years ago, and in an interview, Hampton chief Phil Cordell said that, despite the policy, few guests take advantage of the satisfaction guarantee, and only about four-tenths of 1% of customers get refunds.

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USA Today

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