The Unite Here Local 1 hotel workers union in Chicago, which has been in stalled negotiations with Starwood Hotels & Resorts, has sent a letter to customers of the chain's downtown Chicago properties warning them to prepare for customer service problems if a strike takes place at the hotels. The letter recommended that customers put "protective language" in their contracts with the Sheraton, W Lakeshore, W City Center, Westin Michigan Avenue and Tremont hotels. Convention officials say they have already heard from event planners who say they are steering clear of the city because of the problems.

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