The Transportation Department last week urged British Airways to refund customers' travel expenses after the carrier revoked tickets issued under a fare it deemed to be a misprint. Some passengers had asked regulators to force BA to honor the $40 base fare on flights from the U.S. to India, but the DOT refused to go that far. "We believe that all airlines should accept some responsibility for even the erroneous fares they publish," the department's Aviation Consumer Protection Division wrote in a letter to aggrieved travelers. "Thus, we believe that British Airways should compensate affected consumers to make them whole."

Related Summaries