Travel agents have raised questions about whether Carnival Corp.'s decision to prohibit third parties from bidding on the cruise line's trademarks as search engine keywords is legal. Trademark lawyers say there haven't been any real precedents set on the issue. "The law is unsettled," said Lara Pearson, a trademark lawyer. "The law hasn't caught up with the Internet."
Business relationships are critical to sales success, but they can undermine the chance to the develop skills that are necessary when seeking new customers, writes Dave Kahle. Professionals should continue to work at developing business-to-business sales skills while sorting through existing accounts and focusing energy on those with the highest potential.
Columnist John Frenaye explains how the American culture has become one of instant gratification and delays of almost any kind are seen as a problem. Frenaye suggests considering ways delays can be helpful. For example, a delay can give one time to acquire skills, rearrange his or her focus, and practice skills.
The Department of Transportation said that Virgin America is operating legally as a U.S. carrier as it meets standards for citizenship. Alaska Airlines had issued a challenge that Virgin America did not adhere to U.S. airline-citizenship rules.
Tech companies flocked to the Consumer Electronics Show in Las Vegas last week to unveil their shiniest new gadgets -- and their innovations hold lessons for business leaders in any sector, writes Reena Jana. The best new products at CES were designed as a reaction against the flaws of existing products, Jana argues, and born of a deep understanding not just of consumers' desires, but of their relevant experiences.