Columnist John Frenaye explains how the American culture has become one of instant gratification and delays of almost any kind are seen as a problem. Frenaye suggests considering ways delays can be helpful. For example, a delay can give one time to acquire skills, rearrange his or her focus, and practice skills.
Business relationships are critical to sales success, but they can undermine the chance to the develop skills that are necessary when seeking new customers, writes Dave Kahle. Professionals should continue to work at developing business-to-business sales skills while sorting through existing accounts and focusing energy on those with the highest potential.
The Department of Transportation said that Virgin America is operating legally as a U.S. carrier as it meets standards for citizenship. Alaska Airlines had issued a challenge that Virgin America did not adhere to U.S. airline-citizenship rules.
Travel agents have raised questions about whether Carnival Corp.'s decision to prohibit third parties from bidding on the cruise line's trademarks as search engine keywords is legal. Trademark lawyers say there haven't been any real precedents set on the issue. "The law is unsettled," said Lara Pearson, a trademark lawyer. "The law hasn't caught up with the Internet."