Good business leaders are a lot like good plumbers, writes Terry Starbucker -- they're careful to release built-up water pressure before the pipes can burst. Simply by letting employees vent their anger and frustration, leaders can defuse problems before they do serious harm, Starbucker writes. "Unchecked and unreleased anger can be a killer to any organization, but think like a plumber, and you'll be just fine," he advises.

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