In the 2010 North America Airport Satisfaction Study, passengers ranked New York's LaGuardia and New Jersey's Newark Liberty International as the worst of 66 airports in terms of customer satisfaction. "There are things airports can do and move up as well as slip, unfortunately as is the case with all three airports in the New York area," said Stuart Greif, vice president and general manager of global hospitality and travel practice at J.D. Power, referring to Newark, LaGuardia and John F. Kennedy International. "All three airports went down in every measure."

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