3/5/2010

Adagio Teas is a small online retailer, but it's an industry leader in personalized customer service. Ilya Kreymerman is the social-media manager and the head of technology and Web marketing for the gourmet-tea retailer, which has about 20 employees. The company is set up to put personalized notes in its shipped orders, offers gift certificates to customers' Facebook friends and tracks orders by Twitter Direct Message.

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Computerworld

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