3/15/2010

When there is something wrong with your hotel stay -- such as rude service or a leaky faucet -- tell the manager specifically what you want done to make it better, says Marilyn Suttle, co-author of "Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan." Don't yell or scream or threaten a bad online review, but instead say you'll write a good review if they fix the problem quickly, she says.

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