Online shoppers evaluated how 58 retail sites performed in terms of delivery in a study. Figleaves, which consistently has achieved a leading position in the study, was ranked first by the secret shoppers. "Delivery failure was a big problem for early adopters of online shopping, but competition in the online space has meant that businesses have greatly improved their delivery and fulfillment processes," said Michelle Fuller of eDigitalResearch, which conducted the study.

Related Summaries