Google reported that access to its Google.com.hk search site was temporarily disrupted Tuesday for Chinese users, and it blamed the outage on a government firewall. Service was restored later in the day, but this article notes that Google's accusations could cause its relationship with China to deteriorate further.
In an effort to boost business for its Force.com development platform, on-demand CRM vendor Salesforce.com has launched a new reseller program based around the custom application platform. The program will allow VARs to develop and sell their own applications to clients, with Salesforce.com supporting the underlying service.
Salesforce.com, which provides sales-force-automation services to hundreds of companies, yesterday launched a new on-demand call center and help desk service. The new center at Supportforce.com will allow clients to use the Internet to establish call centers, help desks and other customer-service systems.