4/26/2010

After losing half of its orders and half of its jobs in the downturn, Cessna reports a sweeping strategy for efficiency that has involved a new approach to its production line. Changes have included raising jet wings to a vertical position to allow technicians to move around them more quickly, improving customer service, and acquiring and attaching the most expensive parts last to reduce the holding time for higher-priced inventory. "We said, 'Let's go re-examine how we build airplanes and how we can become better at it,' " said Jack Pelton, Cessna's CEO. "Not only has it affected the cost of quality, which the customers will view positively, but it also will help our employees."

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