Steve Jobs gets plenty of flack for micromanaging projects and steamrolling his employees, but many bosses could benefit from his bullet-headed management style, writes Glenn Kelman. It takes a brutal, obsessive-compulsive streak to turn a bright idea into a world-beating business, Kelman argues, and sensitivity often simply gets in the way. "What most of us lack isn't our own idea of right and wrong, but the conviction to see it through," he writes. "It's hard to do that if you're sensitive to how others feel."

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