Carnival Cruise Lines recently made some of its basic reservation functions available online only and now shifted some travel agent programs so they are available only at bookccl.com. Travel agents are scrutinizing the changes. "To be honest, I am really not trying to sell Carnival unless a client wants it ... since they have changed their policies by directing me to bookccl.com; and they feel it is OK not to provide me with service, then I choose not to promote them," said Linda Cahill, CEO of Travel by Land or Sea.

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