Sprint Nextel is forging ahead with efforts to boost its customer ratings and brand image, a push that made it one of the most improved companies in the latest Forrester Customer Experience survey. "They're within spitting distance of the other major wireless carriers," Forrester Vice President Harley Manning noted. Sprint CEO Dan Hesse told attendees of Tuesday's Forrester Customer Experience Forum that the company is experiencing shortages of its Evo 4G at some stores because of the smartphone's unexpected popularity.

Related Summaries