6/4/2010

LivePerson.com helped Warehouse Skateboards convert more browsers into buyers and gave owner Mike Duncan a wealth of information about the usability of his site. The service is the online equivalent of a customer-service representative who approaches you in a store and offers assistance. Duncan says he's been able to convert 1% of his abandoned shopping carts into sales, and he's seen a decrease in returns.

Full Story:
CNNMoney

Related Summaries