More than half of chief information officers surveyed by Forrester Research say they're looking to restructure their IT departments within the next three years. More than 75% of respondents said improving service quality would be their highest priority during the revamp, though containing costs is also a concern. "The frustration among senior business leaders that there must be a different way to run IT to get the flexibility and innovation they want while not going back to the pre-recession spending levels is a dilemma that fuels the interest in new models for IT," Forrester's Marc Cecere notes.

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