8/4/2010

You can increase sales with existing customers by keeping in touch and offering to solve their problems, writes Karen E. Klein. "If you can find a match between your products or services and your clients' problems, you've found a low-cost opportunity to up-sell." Klein also identifies six key traits that are common among successful small-business owners according to a survey from the Guardian Life Small Business Research Institute, including being tech savvy and collaborative.

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