Giving feedback to both successful and failing employees is part and parcel of being a leader -- but many people give feedback in ways that are deeply counterproductive, writes psychologist Heidi Grant Halvorson. Try to avoid praising people for either raw ability or effort, she suggests; instead, focus on pointing out specific things that people got right or wrong, to enable them to reproduce their successes and avoid repeating their failures.
The rhetoric has been heating up regarding the DOT notice of proposed rulemaking regarding passenger protections and a coalition's objective of requiring airlines to send airline fee data to GDSs. Farelogix President and CEO Jim Davidson says of the proposed rule, "I do not believe government should interfere with how a company displays its product, nor how channel-specific points of sale are built, or furthermore, how an airline chooses to distribute its product across intermediary channels. After all, at the end of the day, we are talking about free markets and the rights of a supplier to elect the channels by which to sell its product." Cory Garner, American's director of merchandising strategy said, "What has remained hidden in this campaign for transparency is the desire by the GDSs to negotiate access to all airline products through governmental lobbying instead of bilateral discussions with airlines, even if there are more customer-friendly and efficient ways to provide this same information to our travel agent partners." American Airlines says they have invited the GDSs to integrate with their direct connect model, but all have declined so far.
With an election year recess looming, Congress has passed another three-month extension for the FAA, keeping the agency operating through the end of the year. The House and Senate have been unable to reconcile a handful of differences in their long-term reauthorization bills, though some House lawmakers appear hopeful of a compromise in the lame-duck session following November's elections.
Government figures show that Americans' travel-related spending grew 3% in the second quarter, led by a 3.9% rise in air travel expenditures. The broader economy, meanwhile, grew at just 1.6% for the period. Much of the increase was due to a rise in business travel, but consumers, too, are once again giving in to the travel bug.
With union elections set to begin next week, Delta Air Lines CEO Richard Anderson is urging flight attendants to retain a direct relationship with the company, noting that unionization at competing carriers "hasn't stopped layoffs, hasn't stopped concessions." Anderson says the 7,000 union flight attendants inherited in the merger with Northwest Airlines are working under a contract that is "substantially inferior" to Delta's own, non-unionized workers. "The track record of the AFA has been quite poor when you look at what it has obtained" on behalf of its members, he points out.