You need to quit communicating by e-mail and start putting in more face time with your team, says Henkel CEO Kasper Rorsted. Only by being visible and available can bosses keep a finger on their company's pulse and resolve problems before they spin out of control, Rorsted argues. "E-mail is very often disruptive in corporate cultures," he says. "I am convinced that e-mail does not replace presence."

Related Summaries