10/8/2010

Airlines have been working for months to prepare customers for the full-fledged launch of TSA's Secure Flight program on Nov. 1, which requires additional information such as a passenger's full name, gender and date of birth. "If this information is not provided, the passenger will not be issued a boarding pass and may be denied transportation," says a spokesman for the Air Transport Association. But airlines are trying to ensure that doesn't happen. American Airlines, for instance, sent out millions of reminder e-mails to customers with older bookings in order to prevent confusion at the boarding gate.

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