10/15/2010

Zach Rose says that when he decided to take his New York-based training company nationwide, he watched profit margins take a 20% hit because of the cost of flying teachers to far-flung locations. Hiring remote workers was the obvious answer, although Rose initially resisted because of management concerns. To alleviate those worries, Rose created a formal employee handbook for the first time -- and that, he says, resulted in a better-managed company.

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