Consumers expect to spend a bit more on their holiday shopping this season, focusing less on deep discounts and more on customer service and product quality than they did last year, according to data released Tuesday by NRF and BIGresearch. "Consumers will still shop with the economy in the back of their minds, but we're starting to see shoppers take baby steps toward a new normal," said NRF President and CEO Matthew Shay. "As Americans open up their wallets for more discretionary gifts like jewelry or take advantage of sales to buy for themselves, retailers will begin to truly believe that the worst may be behind them."

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