The shift to energy-efficient, automated smart grid technologies represents an "unprecedented" step forward for the utilities community that will challenge providers to face rapid change, increasingly sophisticated consumers and an explosion of new technologies and services. That was the message recently in Denver at the Fourth Annual Utility of the Future Leadership Forum, hosted by consulting firm KEMA. "I would argue that our company is currently facing the greatest changes in its 195-year history," said Ken DeFontes, president and CEO of Baltimore Gas and Electric.

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