10/6/2011

The best bosses listen more than they talk, writes Mary Schaefer. To get your workers to open up and to ensure that they understand and internalize your message, treat meetings as conversations, and ask team members to summarize or comment on points you make. "[I]t is your job to invite the other person into the conversation, keep their defenses down, and create a space for them," Schaefer writes.

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