It's easy to make snap judgments in heated situations, so stop and think a moment before you fire an employee who has messed up -- even if they appear to have violated a rule for which you have a zero-tolerance policy, Jeff Haden writes. "While you can bring an employee back on after you make a mistake, no one will ever forget what happened -- especially the employee," he writes. Also, get to the point when telling an employee they no longer have a job and refuse to argue after you've let them go, he writes.

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