Netflix boss Reed Hastings would be in a far better place if he had avoided broadcasting his strategic thinking to customers, writes David Rosenbaum. Hastings' apparently off-the-cuff e-mails and blog posts demonstrate the need for bosses to have someone to rein in impulses to explain their decisions. "Your business strategy may be fascinating to you, but your customers don't really need to know about how you run your business," Rosenbaum writes.

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