Persuading employees to sing their own praises can help you instill passion in your workforce and identify top performers, Martha Finney writes. "When you encourage your people to brag, you're discovering which employees are high-potential talent who deserve to be cultivated. You will find out what specific skills and passions solidify that bond between your company and your customers. And you'll create a positive culture that celebrates high service and high passion," Finney writes.

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