11/4/2011

Electronic communication does more harm than good when it comes to resolving a dispute in the workplace, Anthony Tjan writes. E-mail can make it harder to read another person's feelings and it has a tendency to discourage thoughtful communication. Even worse, it can make an argument drag longer than a face-to-face discussion would. You need to "have the courage to stop emailing and pick up the phone. Or even better: have a meeting," Tjan writes.

Related Summaries