Bosses need to prioritize, but that doesn't mean saying "no" to valid requests, say Kevin Eikenberry and Mike Figliuolo. Rather than shooting down requests and ideas, explain your priorities so workers and managers can understand why some tasks are better left on the back burner. "There is always a higher priority item; it's just a matter of us being clear on what the current priority list is," Eikenberry says.

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