1/10/2012

Your desire to be liked can interfere with your ability to properly respond when difficult situations arise in the course of doing business such as when a customer complains or an employee is often late, but these problems can be resolved quickly -- if you're prepared, Jeff Haden writes. Figure out what could go wrong with your products to get ready to deal with customer complaints, he recommends. "When you're prepared you won't hem, you won't haw, and you won't give away the store because your stress levels spiked and all you could focus on was escaping a horrible situation," he writes.

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