More people might survive a cardiac arrest if 9-1-1 dispatchers followed specific measures aimed at helping bystanders assess victims and begin CPR, the American Heart Association said recently in its journal Circulation. The AHA already had guidelines calling for dispatchers to help bystanders, but researchers from the Medical College of Wisconsin went further, spelling out how it should be done and emphasizing the importance of following up to see how well the 9-1-1 crews performed.

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