Bosses need to rely on their advisers, writes John Baldoni, but what happens when two trusted deputies disagree? Smart bosses rely on a blend of their own experience, their knowledge of their workers' motivations and perspectives, and insights from third-party experts. "The wise leader calls for more information or at least insists, as many senior leaders do, on a first-hand inspection. ... Perspective is essential to effective leadership," Baldoni writes.

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